Enterprise Professional Services
We take pride in the way we operate, especially when it comes to delivering solutions to our customers. Over the years one thing we have consistently aced is our approach to solving challenges our customers are facing on micro and macro level.
We understand that safety and compliance have huge implications on the business, both monetary and reputational. Right from the beginning, our systems experts will work closely with you to understand your requirements and offer smart guidance on the solutions that will deliver the best results. From initial concept exploration through to design and configuration, our skilled team are happy to facilitate – and lead if required – detailed discussions around the technical and functional aspects of your new EHS software.
Implementation. Our implementation services ensure every delivered solution is planned, configured, tested, documented and deployed in the most efficient manner with minimal disruption to your business guaranteeing success. Whilst every implementation is different, our approach is guided by the best practise techniques we’ve employed across some of the most challenging projects.
We begin with a thorough assessment of your work environment and your existing EHS policies and procedures. This includes a complete scoping of your data sources, reporting requirements and planning for automated and manual export/import routines. We then build a requirements definition document for the desired workflows and build relevant templates for your end user to review.
With your business objectives firmly in mind, we then set about configuring the relevant modules to deliver a custom solution for your challenges. Our industry domain experts work tirelessly to ensure the nuances of your business rules and processes are embedded within our system for a smooth companywide adoption.
Dedicated EMEX resources will lead your team through the implementation process and ensure the most comprehensive transfer of knowledge. Our multi-lingual services team will offer practical advice and guidance on best practices to ensure a successful deployment in even the most complex business environments.
Emex’ intuitive UX makes training easy, effective and enjoyable. Our training team ensures that you unlock the full power of your investment. We work closely with you and your team to develop a training program that will work best for your organisation.
We believe that training should be an ongoing process. As new employees are on-boarded, you need to ensure they’re quickly brought up-to-speed with your EHS management system. Therefore, in addition to comprehensive user guides we also offer ad hoc training programs as and when the needs arise.
We offer technical support 24 / 7
Our experts are available round the clock to help you troubleshoot any issue you may have, big or small. You can reach us via phone, email or your very own support portal and we will get back to you in no time, so you can carry on using Emex with no interruptions.